EC&M Library

Secrets to a More Successful Service Call

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The group of articles in this e-book shares the expertise and experience of three successful residential electrical service contractors.


Follow their advice, and watch your business jump to a new level of success.

Three Key Ingredients for a Successful Service Call

The Five Questions You Must Answer on Every Call

Are Your Service Techs Killing Your Clients?

13 Tips for Working Smarter

Mike Eby
Senior Director of Content, EC&M

Mike Eby oversees the editorial teams of the Buildings Group at Informa. He received a B.S. degree in electrical engineering in 1986 and an M.S. degree in engineering management in 1994 from the University of South Florida. Early in his career, Mike held various engineering titles within the Substation and Transmission Engineering Groups at Florida Power & Light Co., Juno Beach, FL. Prior to joining EC&M as Editor-in-Chief in September 1999, Mike served for five years as the Executive Editor of Transmission & Distribution World magazine. He is currently a member of the National Fire Protection Association (NFPA), Institute of Electrical and Electronics Engineers (IEEE), Association of Energy Engineers (AEE), and American Society of Business Press Editors (ASBPE).

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