STATE OF THE MARKET

Addressing Challenges and Improving Performance through Analytics
Utility Market Data and Case Studies

Overview

Together with Utility Analytics Institute (UAI), Sensus surveyed utilities across the board (water, gas and electric) and found some common ground around their biggest business and operating challenges today, and how data and analytics can help them counter these while increasing value across the enterprise.

Utilities are an industry at odds. Behind in necessary investments to replace dated infrastructure assets and IT systems, they also must usher in a new way of doing business. The utility customer is demanding more flexibility, choice and an overall better user experience. Operations and investments need to be guided by predictive insights that can identify problems before they occur. At the heart of all this is data and analytics.

Related Resources

Case Study: City of Fairmont Reduces Non-Revenue Water Loss and Improves Billing

Using a smart water network to monitor consumption, detect leaks, and report on inactive accounts and unauthorized use, learn how analytics enabled this utility to build strong customer relationships through billing accuracy and transparency.

Case Study: Washington Municipal Utilities Improves Billing Accuracy and Customer Service

By replacing aging infrastructure and consolidating meter reading and billing systems, learn how this water and electric utility created efficiencies and enhanced billing accuracy though analytics.






Playbook: How Two Utilities are Enhancing Customer Engagement Through Analytics

Learn how an electric and a water utility used analytics to digitize the customer experience and improve customer service.

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